Support

Get In Touch

We typically respond within 2 hours. Whether it's an order query, size advice, or just a hello — we're here for you!

We'd Love to Help

Reach out anytime — fastest response is on WhatsApp. We reply within 2 hours on business days.

📍 Address

Jodhpur, Rajasthan, India

We ship pan-India

📞 Phone / WhatsApp

+91 98765 43210

Usually replies within 30 mins

📧 Email

hello@heelsup.in

Response within 24 hours

🕐 Support Hours

Mon – Sat: 9 AM – 7 PM IST

Sunday: 11 AM – 4 PM (WhatsApp only)

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Fill out the form below and our team will get back to you within 2 hours on business days.

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WhatsApp us directly: +91 98765 43210

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We'll get back to you soon — typically within 2 hours.
For urgent queries, WhatsApp us at +91 98765 43210

Common Questions

Frequently Asked Questions

How long does delivery take?

Standard delivery takes 5–7 business days pan-India. Express (2–3 days) and Same-Day (Jodhpur only) options are also available at checkout. You'll receive a tracking number within 24 hours of placing your order.

What is your return policy?

We offer a 7-day hassle-free return policy. Just WhatsApp us with your order number and reason. Products must be unworn and in original packaging. We'll arrange a pickup and process your refund or exchange within 5–7 days.

Is Cash on Delivery (COD) available?

Yes! COD is available pan-India with a small ₹15 handling charge. We also accept UPI (Google Pay, PhonePe), credit/debit cards, and EMI on orders above ₹1,999.

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