Orders
Order kaise place
karein?
HeelsUp pe order karna bahut easy hai! Apni pasand ki product choose
karo, size select karo, cart mein add karo, aur checkout karo. Hum UPI, cards, aur COD
accept karte hain.
Order place karne ke baad cancel
kar sakte hain?
Haan! Agar order shipped nahi hua hai, toh aap profile mein jaake
cancel kar sakte hain. Shipped hone ke baad return policy apply hogi.
Order track kaise
karein?
Order place hone ke baad aapko email/SMS mein tracking ID milegi.
Profile > Orders mein bhi track kar sakte hain. Koi problem ho toh WhatsApp karo.
Mujhe order confirmation kab
milega?
Order place karte hi aapko email aur SMS confirmation milega. Agar
30 minutes mein na mile, toh spam folder check karo ya hum se contact karo.
Bulk order possible
hai?
Bilkul! Bulk orders ke liye special discounts milte hain. WhatsApp
pe contact karo aur hum best price offer karenge.
Shipping &
Delivery
Delivery charge kitna
hai?
₹499 se upar ke orders pe FREE shipping milti hai. ₹499 se kam ke
orders pe ₹49 shipping charge lagta hai.
Delivery kitne din mein
hogi?
Jodhpur mein same-day ya next-day delivery milti hai. Baaki
Rajasthan mein 2-3 din, India-wide 3-5 business days mein delivery hoti hai.
Kya aap India ke bahar deliver
karte ho?
Abhi hum sirf India mein deliver karte hain. International shipping
jald hi shuru hogi. Updates ke liye newsletter subscribe karo!
Delivery partner kaun
hai?
Hum Blue Dart, Delhivery, aur India Post ke saath kaam karte hain
best delivery experience ke liye.
Returns &
Exchange
Return policy kya hai?
Delivery ke 7 din ke andar return ya exchange kar sakte hain.
Product original condition mein, tags ke saath honi chahiye.
Full return policy
padhein.
Size galat ayi — kya exchange
milegi?
Bilkul! Size exchange ke liye WhatsApp karo. Hum pickup arrange
karenge aur sahi size bhej denge. Agar stock mein available ho toh 3-5 din mein exchange
ho jaati hai.
Refund kab milega?
Return receive hone ke 5-7 business days mein refund original
payment method pe aa jaata hai. UPI/Wallet refunds faster hoti hain.
Damaged product mila — kya
karein?
Immediately WhatsApp pe photos bhejo. Hum 24 hours mein replacement
arrange karenge. Damaged products ke liye koi extra charge nahi hoga.
Payments
Kaun se payment methods accept
hote hain?
UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, aur
Cash on Delivery (COD) accept karte hain.
EMI available hai?
Haan! ₹1999 se upar ke orders pe EMI available hai major credit
cards pe (3, 6, 12 months).
COD pe extra charge
hai?
₹49 COD handling charge lagta hai. Prepaid orders pe yeh charge nahi
hota.
Discount code kaise use
karein?
Checkout page pe "Apply Coupon" field mein code daalo aur Apply
button dabao. Discount automatically apply ho jaayega.
Products &
Sizing
Size chart kahan hai?
Har product page pe size chart available hai. Generally India size
3-9 mein available hain. Doubt ho toh WhatsApp karo — hum guide karenge.
Products ki quality kaisi
hai?
Har product quality-checked hai. Hum premium materials use karte
hain. 10,000+ customers ne 4.8★ rating di hai — quality ki guarantee hai!
New arrivals kab aate
hain?
Har hafte naye products aate hain! Instagram @heelsup.in follow karo
ya newsletter subscribe karo — pehle notification aapko milega.